Catgill Farm Camping & Glamping Terms & Conditions

Bookings Policy

- We accept bookings from the following; families, couples, groups aged 18 and over (by prior arrangement), groups 16 – 18 accompanied by an adult, Duke of Edinburgh or similar groups. We do not accept bookings from stag/hen parties or unaccompanied under 18s.

- Obedient dogs are welcome on the campsite. Dogs must be kept on a lead at all times and must not be left unattended.

- Three of our glamping pods are dog-friendly. We do not allow dogs in our bell tents. For full details of our rules for dogs, please click this link..

- We do not allow commercial vehicles, including vans on site. (campervans allowed)

- Cars are only allowed on the field on arrival and departure making the campsite a safe environment for kids.

- Glamping - A £200 deposit will be requested via email and will be returned to you after check out subject to there being no damages or missing items. This is usually a held amount but depending on your bank can be taken as a transaction, and will be returned once your pod has been checked.

Glamping Terms & Conditions - (Camping Terms & Conditions below)

We are a small farm and campsite, and our aim is to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.
Check in is from 3:30pm until 7:00pm (9pm Friday, high season only) and check out is at 10:00am. Early check in is available from 1:30pm. You can add this to your booking by emailing us. The cost is £25.00 and is subject to availability.
We pride ourselves on being approachable and friendly with high standards of customer service. If you have any issues with your accommodation during your stay, please let us know and we will do our best to resolve them. Please let us know of any damage, breakages, or maintenance issues that you come across. We are usually around on the site and there is someone in the office from 9am to 7pm each day.
Quiet hours are between 10:30pm and 7:00am. Music players/radios must be kept to a reasonable volume and switched off by 9:00pm. Please respect your fellow guests by keeping noise levels to a minimum after this time.
In the unlikely event that you are disturbed by people making too much noise, please call us on 07566793450 (24 hours).
The glamping accommodation is sited in natural woodland and appropriate care should be taken. We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules and make themselves aware of the surroundings during daylight hours.
Children should be supervised by parents at all times.
Any accidents must be reported to reception as soon as is practically possible.
To look after our pods and bell tents we ask our guests to not wear outdoor footwear inside.
Smoking is strictly prohibited in the pods and bell tents. If there is evidence of smoking this will result in you forfeiting your deposit.
An inventory for each pod and bell tent is provided in the welcome pack and you should check this on arrival. Items that are missing, broken or damaged during your stay will need to be paid for. We will make a charge from your security deposit for all items not paid for prior to departure. Guests agree to inform us of any damage or loss however caused. Catgill Farm reserves the right to enter your Pod/ Bell tent for inspection at any time.
If your accommodation or outside equipment, including hot tub, is left in an unsatisfactory condition or damaged, you will be charged appropriate costs from your deposit. If the repair cost exceeds the £200 deposit you agree to pay the balance. We will provide an invoice which must be paid within 28 days.
To help protect our Dark Skies environment and ensure everyone’s safety and enjoyment, fireworks are not permitted at Catgill Farm, and any use of fireworks may result in a fine.
Please leave your glamping accommodation as you found it. Please wash, dry and put away all kitchen equipment and a quick clean of the surfaces and a sweep around before you leave. In the kitchen you'll find the required cleaning equipment. Unfortunately, guests who leave a mess will be charged a £25 additional cleaning fee.
1 bag of logs is included so that you can get the hot tub up to your preferred temperature and for use in the fire pit. Extra logs (£9) and kindling (£4) are provided at your accommodation and you only pay for what you use when you check out. Guests are not permitted to use their own wood or charcoal
The fire pit supplied may not be moved for safety reasons. Only timber can be burnt in the fire pit. Doors on your bell tent or pod MUST be closed when you are using the fire pit to stop smoke entering.
To protect the woodland, it is strictly forbidden to collect and burn timber from it.
Open fires are not allowed. Please use the fire pit provided.
BBQ's are permitted if raised off the ground. BBQ stands are available from reception for a £10 deposit. Please do not put BBQ's on the wooden table, decking, hot tub or grass.
Please familiarise yourself with the location of the fire extinguisher at the rear of your accommodation and the fire blanket and first aid kit inside.
Guests who use the hot tub must read the detailed instructions provided in the Welcome Pack before using it. The hot tub and lid can be easily damaged if used incorrectly. By using the hot tub, you agree to pay for any damage caused.
We do not allow visitors in the glamping accommodation even if part of your group is staying on the campsite. This helps to safeguard the comfort and security of all our guests.
If you or your group plan to book more than 2 timber pods or bell tents, please call us to discuss your requirements before making a booking. We may cancel group bookings without prior notice if you have not contacted us.
We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions
Please note we only have a very limited number of additional spaces for extra cars. Please let us know if you would like to bring an extra car before arriving on site so we can make sure we have capacity for this. Extra cars are charged at £10 per night.
Please observe the campsite speed limit, which is 5mph throughout the site.
There will be no refunds given for early departure for any reason whatsoever.
These rules are for the benefit of everyone and to ensure you have an amazing stay with us. Unfortunately, if you ignore them, you may be asked to leave, no refunds will be given, and you may lose your deposit.
In case of emergency, you can contact us on 07566793450 24 hours a day.

Camping Terms & Conditions

We are a relatively small campsite and want to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.
We have tried to keep the campsite environment as true to nature as possible but as such there are inevitably some natural features where campers should take extra care including around the streams, in the woodland and on the stone paths.
Campers should familiarise themselves with the site during daylight hours so that they know where the streams, steps, paths, woodland, boundaries and fencing are located.
Please familiarise yourself with the location of the fire extinguishers and sand buckets which are located at the camping field entrances.
A map showing the boundary fence is located in the communal wash up area.
Parents must supervise their children at all times whilst on the site especially around the shower block and wash up area. Extra care should be taken with the kettle and the microwave both of which could cause severe burns if used incorrectly.
We accept bookings from the following: families, couples, groups aged 18 and over (by prior arrangement), groups 16 – 18 accompanied by an adult, Duke of Edinburgh or similar groups. We do not accept bookings from stag/hen parties or unaccompanied under 16s.
Our quiet time is from 10:30pm until 7:00am. Please always be considerate to other campers as we are a family campsite. All music must be turned off by 9:00pm and a night warden will patrol the site throughout the night. Unfortunately, if you do not adhere to the quiet time rules you may be asked to leave. In the unlikely event that you are disturbed by people making too much noise, please call us on 07566793450 (24 hours).
Please observe the campsite speed limit, which is 5mph throughout the site.
We do not allow commercial vehicles, including vans on site. (campervans allowed).
Please note we only have a very limited number of additional spaces for extra cars (1 car is allowed per pitch). Please let us know if you would like to bring an extra car before arriving on site so we can make sure we have capacity for this. Extra cars are charged at £10 per night.
Cars are only allowed on the field on arrival to unload and departure to load, making the campsite a safer environment for kids.
We do not currently offer electric vehicle (EV) charging facilities, however, this is something we are looking into for the future. To safeguard the site's electrical system, charging EVs using the campsite Electric Hook-Up (EHU) points is strictly prohibited. The EHU points are not designed to handle the sustained high current demands of EV charging, which could lead to power outages for the entire site. Attempting to charge an EV through the EHU points poses a safety risk and is strictly against our site rules.
Campers should not attempt to climb any of the dry stone walls or fences around the site. Please do not pitch within 2 metres of the dry stone walls and please do not remove stones from them as this could make them unstable.
Please do not pitch under any overhanging tree branches in windy weather.
Please leave a minimum distance of 4 metres between yourselves and your neighbours when pitching your tent.
Obedient dogs are welcome. Dogs must be kept on a lead at all times and must not be left unattended. Please clean up immediately after your dog.
Open fires are not allowed, fire pits are available to hire from reception or you can use your own if it is raised off the ground. Fire pits are only suitable for outdoor use and should never be placed inside a tent or awning. Fire pits should be given adequate time to cool down (at least 4 hours) before attempting to move them.
BBQ’s are allowed if raised off the ground. You can borrow a BBQ stand from reception - £10 deposit required.
To help protect our Dark Skies environment and ensure everyone’s safety and enjoyment, fireworks are not permitted at Catgill Farm, and any use of fireworks may result in a fine.
IF YOU BURN THE GRASS WITH A BBQ OR FIRE YOU WILL BE CHARGED £25.00 FOR ITS REPAIR.
Waste should be disposed of in the appropriate bins. Please do not allow rubbish to enter the watercourses around the site.
We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions.
Any accidents must be reported to reception as soon as is practically possible.
Campers agree not to cause any damage during their stay. All damage must be paid for immediately.
There will be no refunds given for early departure for any reason whatsoever.
These rules are for the benefit of everyone and to ensure you have an amazing stay with us. Unfortunately, if you ignore them, you may be asked to leave, and no refunds will be given.
In case of emergency, you can contact us on 07566793450 24 hours a day.
Dogs and Camping
Well-behaved and obedient dogs are welcome on our campsite. We have a large dog walking field where dogs can roam freely. Please keep dogs on the lead in all other parts of the campsite and do not leave them unattended. Please clean up after your dog immediately.
Dog and Glamping Pods
We love dogs but understand that not everybody does so we kindly ask that you respect the rules below so that everyone can enjoy our glamping accommodation.
3 of our glamping pods are dog friendly. To book a stay with your dog you must select one of these pods - The Duck, The Pheasant and The Stag. The cost is £25 for your stay for 1 dog and this includes a towel, blanket, poo bags, treats and additional cleaning after your stay. We can accommodate an additional dog at the discretion of our team, please give us a call on 01756710247. We do not allow dogs in our bell tents.
Dogs must be prebooked prior to your arrival. Dogs that have not been prebooked will not be accepted into our accommodation.

Please bring your own dog bed with you. A towel, throw, poo bags and treats are provided.

You must never leave your dog unattended anywhere on site. This includes in the glamping pod, on the patio or in your vehicle.

Dogs must be fully house-trained, well-behaved, and not chew any of the furniture or furnishings in the pod. Dogs are not allowed on any of the furniture including the bed and sofa.

Any damage incurred must be paid for at check-out or this will be deducted from your security deposit. If the damage exceeds £200 you will be issued with an invoice for the total amount which must be paid within 14 days.

Excessive dog barking spoils the peace and quiet of the glamping hideaway and therefore we do not allow noisy dogs. You may be asked to leave if your dog causes complaints and no refunds will be given.

Dogs must be clean and dry before entering the glamping pods. We have a warm water dog wash onsite and towels are provided to dry your dog.

Please keep your dog on a lead at all times. We have a large dog walking field located next to our campsite where you can exercise your dog off the lead.

Please clean up after your dog immediately and dispose in the dog poo bin provided. A £25 cleaning fee will be charged from your security deposit if dog poo is found.

We are surrounded by farmland and there are sheep in the adjacent field so please keep your dog under control at all times.

Fire Pit Hire

Place the fire pit on a stable level surface. The entire fire pit will become hot when lit
Do not place the fire pit within 8 feet of any tent or awning or in any tent or awning
Do not light the fire pit in windy conditions which could blow flames and embers towards combustible materials
Children and animals should always be supervised when using the fire pit
Do not attempt to move the fire pit once lit or within 4 hours of being extinguished
Do not empty hot ash into the rubbish bins
Do not dispose of ash from the fire pits on campsite pitches or in bushes, please return the used fire pit to reception where we will dispose of the ash
Make sure you familiarise yourself with the fire extinguisher locations which are at the entrances to the campsite fields.